Delivery

Are the products frozen?
When will I receive my order?
Who is our delivery partner?  
The courier was at my house, but nobody was home, now what?
Exceptions!

Are the products frozen?
Yes!  Our products arrive frozen at your doorstep.  Read here about all the benefits of frozen fruits and vegetables!

When will I receive my order?
All orders are shipped from our facilities from Tuesday to Thursday.  They will be delivered to you within 24 hours, and you will be notified both by email (from Frutify) and SMS (from MRW, our delivery partner) when the delivery is on its way.  Deliveries are made to your home from Wednesday to Saturday.  

IMPORTANT! The products will stay frozen for 32 hours, so its essential for the product and your satisfaction with Frutify that the package is placed in your freezer within 32 hours after leaving our facilities.  After 32 hours we cannot guarantee that the products will stay frozen and they must be consumed relatively fast.

Who is our delivery partner?
We use MRW as our delivery partner and they have proved to be punctual, trustworthy and solid partners.

The courier was at my house, but nobody was home… Now what?
If you are not home upon delivery, you will receive an SMS from MRW indicating that a delivery attempt was made.  In this instance, you should contact MRW as soon as possible to arrange a new delivery time.  Remember that if you postpone the delivery for too long, you may receive damaged products which will be under your responsibility.

Exceptions!
We ship our products within Spain – the Peninsula. We don’t deliver to the Balearic Islands, the Canary Islands, Ceuta nor to Melilla.